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How 22uuok Handles Your Personal Information

This Privacy Policy sets out exactly what data 22uuok collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we protect it.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYour right to access or delete dataBangladesh-region scope
22uuok How 22uuok Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We use SSL encryption on every page of the 22uuok platform, including the deposit flow where your bKash, Nagad or Rocket transaction details pass through. Account passwords are stored as one-way hashes — not in plain text — and login sessions require OTP verification to stop unauthorised access. We keep your data only as long as needed to run your account and meet legal obligations; once that period ends, records are deleted or anonymised. You can request a copy of your data or ask us to correct it at any time through the support paths listed on this page.

SSL on Every Session Every page, login and payment step runs over SSL. Your bKash, Nagad or Rocket transaction references travel encrypted from your device to our servers, not in plain text.
OTP Login Verification Each new login session triggers an OTP sent to your registered mobile number. This step blocks access even if someone else has your password.
Defined Data Retention We keep account and transaction records for the period required by applicable law in the regions we serve. After that window closes, data is deleted or anonymised.
Your Right to Access or Delete You can request a full copy of your personal data or ask for deletion through live chat or email. We process these requests in line with the local legal framework that applies to your region.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to the personal data we hold on your account, ask us to correct an error, or submit a deletion request, our support team handles privacy queries directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or via our help desk ticket system. We aim to acknowledge privacy requests within a reasonable period and respond fully before any applicable deadline under local law.

Live Chat Open your account dashboard and start a chat session. Tell the agent your request is a privacy or data query so it routes to the right team without delay.
Email Support Send your privacy request to the email address shown in your account settings page. Include your registered mobile number so we can verify your identity quickly.
Help Desk Ticket Submit a ticket through the help centre, selecting the privacy category. Ticket submissions create a reference number you can use to follow up on your request.

Common Questions About Your Privacy at 22uuok

These questions cover what we actually get asked about data, account access and your rights. If your question is not here, our support team can help through live chat or email.

No. We record only the transaction reference and the wallet number used to match your deposit to your account. Your mobile banking PIN is never captured or stored on our side.

Yes. Submit a data access request through live chat or the help desk ticket system. We will verify your identity using your registered mobile number before sending any data.

We retain records for the period required under applicable law in the regions we operate. Once that retention period ends, data is deleted or anonymised — we do not hold it indefinitely.

We share data only with payment processors like the bKash, Nagad and Rocket rails you use, identity verification partners and regulatory bodies where the law requires disclosure. We do not sell data to advertisers.

We retain the records we are legally required to keep for the applicable period. Data not subject to a legal retention requirement is deleted or anonymised after account closure is confirmed.

Contact support via live chat or email, flag it as a data correction request, and provide the correct detail. We will update the record and confirm the change to your registered mobile number.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.